Frequently Asked Questions
Product Information
Q: What makes Snooze Snob sleep masks different from other sleep masks? A: Our sleep masks are designed for complete blackout and stay securely in place. They feature memory foam contouring, temperature-regulating fabric, and adjustable non-slip strapping. They also have contoured edges to protect your eyelashes and are hypoallergenic, making them suitable for sensitive skin.
Q: Are the sleep masks suitable for all genders? A: Yes, our sleep masks are designed for both him and her, offering a stylish and comfortable solution for everyone.
Q: What materials are used in your products? A: We use eco-friendly, non-toxic materials in all our products, ensuring they are safe and sustainable. Our sleep masks are made from hypoallergenic fabrics, and our candles and mist sprays are crafted with natural ingredients.
Ordering and Shipping
Q: How can I place an order? A: You can place an order directly through our online store. Simply add the desired products to your cart and proceed to checkout.
Q: What are your shipping options? A: We offer fast and free shipping options. Detailed shipping information is available at checkout or in our shipping policy.
Q: How long does it take to process an order? A: Orders are processed within 1-3 business days. You will receive a confirmation email once your order has been shipped.
Returns and Exchanges
Q: What is your return policy? A: Given that sleep masks are not a returnable item, we judge this on a case-by-case basis. If you are not satisfied with your purchase, please contact our support team and we’ll see what we can do.
Q: How do I return an item? A: To return an item, please get in touch with our support team at support@snoozesnob.com with your order details. We will provide you with instructions on how to return your product.
Customer Support
Q: How can I contact Snooze Snob for support or feedback? A: We love hearing from our customers. You can contact us via email at support@snoozesnob.com for any questions, feedback, or concerns.
Q: Where are Snooze Snob products made? A: Our sleep masks are designed and wrapped by us in Battersea, London and manufactured in Asia. Our candles and pillow sprays are made in Battersea by hand.